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Terms & Conditions

Welcome to Edmonton Casino. These Terms and Conditions set out the agreement between you and Edmonton Casino (referred to as we, us or our) for the use of our website, your player account and every game, promotion and service we offer. We are based in Edmonton, Alberta, and we operate in line with Canadian regulation. Please read these terms carefully before you register or deposit. They are written to be clear, and if anything is unclear, our support team will explain it by email.

1. Acceptance of These Terms

By opening an account, logging in, making a deposit or playing any game, you confirm that you have read, understood and accepted these Terms and Conditions. These terms include our Privacy Policy, Cookie Policy, Bonus Terms, Responsible Play policy, KYC and AML Policy and Underage Gambling Policy. If you do not agree with any part of them, please do not use our services.

Where a specific promotion or game has its own rules, those rules apply together with these terms. If the two conflict, the more specific rules apply to that promotion or game only.

2. Eligibility

To use Edmonton Casino, you must meet all of the following conditions:

  • You are at least 19 years of age if you live in Alberta or Ontario, and in every case you have reached the legal age for gambling in the province or territory where you live.
  • You live in Canada, in a province or territory where online gambling with us is permitted by local law. We are regulated in the provinces that require it, and we only accept players from areas where we may lawfully offer our services.
  • You are physically located in an eligible area when you play. We use geolocation checks to confirm this.
  • You are acting on your own behalf and not for any other person or business.
  • You are not currently self-excluded from gambling with us or under any provincial self-exclusion programme that applies to you.
  • You are not an employee, contractor or close family member of anyone who works for Edmonton Casino or our game and service suppliers, where that relationship could affect the fairness of play.

It is your responsibility to make sure that online gambling is legal where you are. We may ask for proof of eligibility at any time, and we may refuse or close an account that does not meet these conditions.

3. Account Registration and the One-Account Rule

You need a registered account to deposit and play for real money. When you register, you agree to:

  • Give accurate, complete and current details, including your full legal name, date of birth, home address and email address.
  • Keep your details up to date by contacting us if anything changes.
  • Keep your password and login details private and not share them with anyone.
  • Tell us straight away by email if you think someone else has accessed your account.

Each person may hold only one account with Edmonton Casino. We also allow only one account per household, email address, payment method and device, unless we agree otherwise in writing. If we find duplicate or linked accounts, we may close the extra accounts, cancel any bonuses and related winnings on them, and return remaining deposited funds after verification.

You are responsible for all activity on your account. We will not be liable for losses caused by your failure to keep your login details secure.

4. Deposits

All accounts are held and all transactions are processed in Canadian dollars (CAD). The minimum deposit is C$10. You may deposit using any of the following methods:

  • Interac e-Transfer
  • Visa
  • Mastercard
  • Google Pay
  • Online Banking (Trustly)
  • MuchBetter
  • eCheck
  • Bank Wire
  • Skrill

We do not charge any casino fees on deposits. Your bank or payment provider may apply its own charges, which are outside our control. You must only use payment methods that are registered in your own name. Deposits made with a third party's card or account will be refused or returned, and the account may be suspended for review.

Before your first deposit, we complete identity (KYC) and geolocation checks. This protects you, protects minors and helps us meet our legal obligations.

5. Withdrawals

You may request a withdrawal of your available cash balance at any time, subject to these terms. The following rules apply:

  • The minimum withdrawal is C$50.
  • The maximum withdrawal is C$10,000 per month.
  • Withdrawals can be made by Interac e-Transfer, Visa, Online Banking (Trustly), MuchBetter, eCheck and Skrill.
  • Most withdrawals are processed within 1 to 4 hours once approved. Where a bank wire is used, processing can take up to 12 hours.
  • We do not charge any casino fees on withdrawals.

Where possible, we return funds to the same method used to deposit. If that is not possible, we will agree a suitable alternative with you. Your account must be fully verified before a withdrawal is paid, and we may ask for further documents at any stage. Where a bonus is active, the Bonus Terms decide when bonus funds and winnings can be withdrawn.

Where winnings exceed the monthly limit, the remaining balance will be paid in instalments in following months, unless a different arrangement is required by law.

6. Bonuses and Promotions

From time to time we offer bonuses, free spins and other promotions. All bonuses are subject to our Bonus Terms, which explain eligibility, wagering requirements, expiry and the rules that apply while a bonus is active. Please read the Bonus Terms before you opt in to any offer. Taking part in a promotion is always optional.

7. Game Rules, RNG and Live Games

Each game has its own rules, payout information and instructions, which you can find within the game. By playing a game, you accept those rules. Please read them before you play, especially for games you have not tried before.

Our digital casino games use certified random number generators (RNGs). This means every spin, card dealt or outcome is random and independent of previous results. We cannot influence the outcome of any RNG game.

Live dealer games are streamed in real time from professional studios and run by human dealers using physical equipment. The result recorded by the live game system is final. If a live stream is interrupted, the game supplier's rules decide how an unfinished round is settled, which may include returning stakes.

8. Malfunctions and Errors

A malfunction voids all pays and plays. If a game, server or system fails, or a payout is clearly displayed or credited in error, the affected rounds will be void. Where this happens:

  • We will return stakes placed on any voided round.
  • We may correct your balance to remove any amount credited by mistake.
  • If a malfunction interrupts a round in progress, we will restore or settle the round based on the last confirmed game state recorded on our systems.

If you notice an error, please stop playing and contact us by email. Knowingly taking advantage of an error is a breach of these terms.

9. Fair Play and Prohibited Conduct

We want every player to have a fair experience. You must not:

  • Use bots, scripts, automated software or any tool designed to gain an unfair advantage.
  • Work with other players to influence the outcome of any game or promotion.
  • Exploit any fault, bug or weakness in our software or systems.
  • Use stolen, unauthorised or third-party payment methods.
  • Open multiple accounts or use false personal details.
  • Use our services to launder money or to fund any illegal activity.
  • Use a VPN, proxy or any other method to hide your true location.
  • Behave in an abusive, threatening or offensive way towards our staff or other players.

If we reasonably suspect prohibited conduct, we may suspend your account while we investigate, void affected bets and winnings, withhold related funds, close your account and report the matter to the relevant authorities where we are required to do so.

10. Account Suspension and Closure

You may close your account at any time by emailing us. If you are closing your account because of concerns about your gambling, please tell us so we can apply the right protections, such as self-exclusion. Any remaining verified cash balance will be paid to you, subject to these terms.

We may suspend or close an account where we are required to by law, where these terms have been breached, where verification cannot be completed, or where we have responsible gambling concerns. Where we close an account for reasons other than a breach, we will return any legitimate remaining balance.

11. Intellectual Property

All content on our website, including the Edmonton Casino name and logo, text, graphics, designs, software and game content, belongs to us or to our licensors and is protected by intellectual property laws. You may use our website for personal, non-commercial purposes only. You must not copy, reproduce, change, distribute or create works based on any of this content without our written permission.

12. Limitation of Liability

We provide our website and games on an as available basis. While we work hard to keep our services running smoothly, we do not promise that they will be uninterrupted or free from errors.

To the fullest extent allowed by law, we are not liable for:

  • Any indirect, special or consequential loss, including loss of profits, data or opportunity.
  • Losses caused by your own internet connection, device or software.
  • Losses arising from events outside our reasonable control, such as power failures, network outages or actions of third parties.
  • Losses resulting from your breach of these terms.

Nothing in these terms limits any liability that cannot be limited by law, or any rights you have as a consumer under applicable Canadian law.

13. Complaints and Dispute Resolution

If you are unhappy with any part of our service, please email us with your username, a description of the issue and any supporting details, such as dates, times and screenshots. We will acknowledge your complaint promptly and aim to give you a full response as quickly as possible.

If we cannot resolve your complaint between us, we will explain the next steps available to you. Where you live in a province where we are regulated, you may also be able to refer your complaint to the relevant provincial body or an independent dispute resolution service, in line with the rules that apply in that province.

14. Changes to These Terms

We may update these terms to reflect changes in law, regulation, our services or our business. When we make significant changes, we will let you know by email or through a notice on our website before they take effect. The updated date will appear on this page. If you continue to use our services after the changes take effect, you accept the updated terms. If you do not agree, you may close your account and withdraw your available balance.

15. Governing Law

These terms are governed by the laws of Canada and the laws of the province that apply to your account and our services. Any dispute that cannot be resolved through our complaints process will be dealt with by the courts that have jurisdiction under those laws.

16. Contact Us

Our support team is available by email only. You can reach us at:

  • support@edmontoncasino.app for account, payment and general questions
  • help@edmontoncasino.app for responsible play and account protection
  • mail@edmontoncasino.app for complaints, legal and other written requests