Help Centre
Common questions, answered.
How old do I need to be to play?
You must be 19+ in Alberta and Ontario. Elsewhere, you must meet the legal age where you live. We verify age and location before any deposit.
Is Edmonton Casino regulated?
We operate in line with Canadian regulation and are regulated in the provinces that require it. We welcome players from across Canada.
Which payment methods can I use?
Deposit with Interac e-Transfer, Visa, Mastercard, Google Pay, Trustly Online Banking, MuchBetter, eCheck, Bank Wire or Skrill. Withdraw with Interac e-Transfer, Visa, Trustly, MuchBetter, eCheck or Skrill.
How fast are withdrawals?
Most methods pay out within 1 to 4 hours. The minimum withdrawal is C$50 and the maximum is C$10,000 per month. We charge no casino fees.
What is the minimum deposit?
You can deposit from C$10. There are no casino fees on deposits.
How do I find the welcome offer?
Offer details appear once you sign in or register. Please read the full terms before you opt in.
How do I contact support?
Email support@edmontoncasino.app, help@edmontoncasino.app or mail@edmontoncasino.app. All three reach the same team, and we usually reply within 24 hours.
What responsible gaming tools do you offer?
You can set deposit, wager and stake limits, add reality checks and time alerts, take a break from 24 hours to 6 weeks, or self-exclude. Limit decreases apply instantly, while increases take 24 hours.
Still stuck? Email us and we will help.