Privacy Policy

At Edmonton Casino, we take the privacy of your personal information seriously. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, who we share it with and the choices and rights you have. We handle personal information in line with applicable Canadian federal and provincial privacy laws. By using our website or opening an account, you acknowledge the practices described here.

1. Information We Collect

We collect only the information we need to run a safe, lawful and enjoyable casino. This includes:

Identity details: your full name, date of birth, gender where provided, and copies of identity documents.
Contact details: your home address, email address and any other contact details you give us.
Financial details: payment method information, transaction history, deposits, withdrawals and, where required, information about your source of funds.
Account and gaming details: your username, account balance, games played, bets, wins, bonuses, limits you have set and responsible gambling records.
Technical details: your IP address, device type, browser, operating system, geolocation data and login times.
Communications: the content of emails you send us and our replies.

Most of this information comes directly from you. Some comes from third parties, such as identity verification services, payment providers and geolocation services.

2. Why We Collect It and How We Use It

We use your personal information to:

Create, manage and protect your account.
Verify your identity, age and location before you deposit or play.
Process your deposits and withdrawals.
Run our games and promotions and apply bonus rules.
Prevent fraud, money laundering, cheating and other unlawful activity.
Support responsible gambling, including applying limits, cooling-off periods and self-exclusion, and spotting signs of gambling harm.
Reply to your questions and resolve complaints.
Improve our website, games and services.
Send you marketing, where you have agreed to receive it.
Meet our legal and regulatory obligations.

3. Legal Bases for Processing

We process personal information on the following grounds:

Consent: you agree to our collection and use of your information when you open an account and when you opt in to marketing. You may withdraw consent at any time, although this may mean we can no longer provide certain services.
Performance of our agreement: we need your information to run your account and provide the services you ask for.
Legal obligations: we must collect and keep certain information to meet gambling, anti-money laundering, tax and other legal requirements.
Legitimate business purposes: such as preventing fraud, keeping our systems secure and improving our services, always balanced against your privacy.

4. Who We Share Your Information With

We never sell your personal information. We share it only where needed and only with:

Payment providers that process your deposits and withdrawals.
Identity, age and location verification services that help us confirm who you are and where you are.
Game suppliers that run the games you play, to the extent needed to provide them.
Service providers that help us with hosting, email, security, analytics and customer support, who must keep your information confidential and use it only on our instructions.
Regulators, law enforcement and government bodies where we are required or permitted by law to do so.
Professional advisers such as auditors and lawyers, where needed.

If our business is reorganised or sold, your information may be transferred to the new owner, who will be bound by privacy obligations at least as protective as this policy.

5. Cookies

We use cookies and similar technologies to run our website, remember your preferences and understand how our services are used. Please see our Cookie Policy for full details and to learn how to manage your cookie settings.

6. Data Security

We protect your information with technical, physical and organisational safeguards that suit its sensitivity. These include encrypted connections, secure data storage, access controls that limit who can see your information, and regular reviews of our security practices. Our staff and service providers are trained in, and bound by, confidentiality requirements.

No system can be completely secure, so please help protect your account by using a strong, unique password and never sharing your login details. If you believe your account has been compromised, email us straight away.

7. Data Retention

We keep your personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. Gambling and anti-money laundering rules require us to keep certain records, such as identity documents and transaction histories, for a set period after your account is closed. Self-exclusion records are kept so we can continue to honour your exclusion. When information is no longer needed, we securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you and receive a copy.
Correction of any information that is inaccurate or incomplete.
Deletion of your information where we no longer have a legal reason to keep it.
Objection to certain uses of your information, including marketing.
Withdraw consent to processing that relies on your consent.

To make a request, email mail@edmontoncasino.app. We may need to confirm your identity before we respond. We will reply within the time allowed by law. If we cannot fully meet your request, for example because the law requires us to keep certain records, we will explain why. If you are not satisfied with our response, you may contact the privacy commissioner that oversees privacy in your province or federally.

9. Marketing Choices

We will only send you promotional messages if you have agreed to receive them. You can change your mind at any time by using the unsubscribe link in any marketing email, updating your account preferences or emailing us. Even if you opt out of marketing, we will still send you important service messages about your account, transactions and changes to our terms.

We do not send marketing to players who are self-excluded or on a cooling-off break.

10. International Transfers

Some of our service providers may store or process information outside your province or outside Canada. When this happens, your information may be subject to the laws of that jurisdiction. We use contracts and other safeguards to make sure your information receives a level of protection comparable to what it receives in Canada.

11. Legal Age

Our services are only for adults of legal gambling age, which is 19 or older in Alberta and Ontario. We do not knowingly collect personal information from anyone under the legal age. If we learn that we have collected information from a minor, we will close the account and delete the information unless the law requires us to keep it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our services. We will post the updated version on this page and, where the changes are significant, let you know by email or through a notice on our website.

13. Contact Us

For privacy questions or requests, email mail@edmontoncasino.app. You may also reach us at support@edmontoncasino.app or help@edmontoncasino.app. We support players by email only.